Role: Spectator Services Volunteer
Location: Walking routes, transport hubs within the host city, CWC19 Fanzones, as well as in and around host venues.
Spectator Services Volunteers will be lining the streets, welcoming fans at the transport hubs, engaging new audiences at the city centre Fanzones and meeting the spectators at the match venues. The Spectator Services team are the face of the tournament and we need your enthusiasm and welcoming personalities across a range of locations, ensuring that Cricket World Cup fans have an unforgettable experience.
Duration: Match day for the Spectator Services team begins very early and can finish quite late, but it’s always full of excitement and a feast for the senses! Outside of match days, Spectator Services Volunteers will occasionally support at Fanzones, engaging new audiences to cricket and ensuring that everyone has a great match day experience.
The Role: The Spectator Services Volunteers will be the heart and soul of the Tournament, creating the unique and memorable atmosphere that only a World Cup can bring! Volunteers will be busy from the minute the first fans arrive at the Transport Hub, welcoming them to the city and guiding them to the venue, providing all the relevant information to ensure that spectators have an amazing match day experience. We will provide tools to help create an atmosphere of excitement in and around every venue, helping guide spectators, answer questions, assist with cricket activities and offer advice… all with a big smile!
We are looking for volunteers who are:
- Warm, engaging and welcoming
- Enthusiastic and fun to create a lasting impression on spectators
- Great at meeting new people
- Able to demonstrate excellent customer service skills
- Willing to get involved in fun fan-engaging activities
This role will appeal to people looking for a future in customer services or workforce management. Knowledge of CWC19 host cities is a bonus as you will be able to pass on your tips to cricket fans from all over the world. An incredibly rewarding position is awaiting – apply now!